SCHEDULE AN APPOINTMENT for your patient with a Neurosurgeon by calling
When scheduling, please inform us of:
- The nature of your problem(s) so that we can allocate the proper amount of time to address your needs.
- If you have seen any of our doctors before or if this is your first visit
- Proper referral from your primary care physician if your insurance plan requires one.
** Please notify us 24 hours in advance by phone or email if you must cancel your appointment. Our neurosurgeons are on-call for emergencies at the hospital and it is sometimes necessary for us to reschedule appointments with short notice. We apologize in advance for the inconvenience this may cause.
Changing or Canceling an Appointment
Please notify us immediately if you must cancel your appointment.
What to Bring with You
Please come prepared to complete our Patient Registration Form. In addition, we request that you bring the following items with you:
- All insurance information and cards
- Completed patient registration sheets we sent you prior to your visit
- All related x-rays, films and medical reports
- Written list of food or drug allergies and all current medications and dosages
- A written list of questions you have for our physicians
- Please have with you names, addresses, phone numbers, and fax numbers of all physicians
You must obtain a valid referral from your Primary Care Physician prior to being seen. If we have not received a referral, you will responsible for full payment – or you may reschedule when a referral is obtained. If you have questions, call your insurer or your primary care physician.
If a “no referral” denial is received from your insurer, you are responsible for payment in full. If you have questions concerning referrals and related payment obligations, contact your insurer or primary care physician.
Release of copies of medical records requires the written consent of the patient and will take 7 to 10 working days. The cost of copying and forwarding records is dependent upon the volume of documentation to be copied. Original records are the property of LSUHSC-Shreveport.
If you have questions about medical problems, we encourage you to contact us. Our nursing staff is prepared to answer your questions and can obtain information directly from your physician. After hours, our answering service will forward your message to our staff. Billing calls or requests for prescription refills cannot be addressed by our on-call physician, however your medical related calls will be returned at the earliest opportunity.
All new prescriptions and refills should be requested during normal practice hours. Requests for prescription refills cannot be addressed on weekends or holidays. All prescription requests will be addressed within 24 hours. Please plan ahead and order prescriptions before you run out.
Billing, Fees and Payment
Professional charges are made for treatment and are the responsibility of the patient when not covered by insurance. Inability to pay will not preclude treatment, but our Billing Office requests the opportunity to discuss the anticipated charges, eligibility for discounts, and payment options with you in advance.
Professional charges are based on the time you spend with the physician, the time it takes to research your problem, interpret testing or x-rays, and plan treatment. For your convenience, balances can be paid by cash or check. Please ask if you have questions about fees, our financial policy, or your responsibilities.
If you are insured, your financial responsibility includes co-pay due at the time of service, co-insurance, deductible, and balances not paid by your insurer. Please be prepared to pay for items that are your responsibility at the time of your clinic visit. You will not be billed for your coinsurance or deductible amount until your insurer has responded to your claim. However, you will be mailed a statement of fees for your records identifying both your obligation and your insurance company’s obligation.
As an agency of LSUHSC and the State of Louisiana, University Neurosurgery offers discounts and charity care based on financial position and family size. Patients with and without insurance may qualify for free care or significant discounts. For a financial evaluation to be made, you will need to present copies of your family’s most recent tax returns and recent pay stubs and other documents may be requested.
We are a participating Medicare provider and will file your primary insurance claim and to any secondary insurance you may have.
You must provide all necessary information and sign a Release of Information/Assignment of Benefits form. Your responsibility may include a co-pay due at the time of service, co-insurance, deductible, and balances not paid by your insurer. You will not be billed for the remaining amount until your insurer has responded to your claim. You will be sent a statement of fees for your records.
If your insurer delays payment for more than 60 days, you will be billed and may be held responsible for the amount charged. If we do not participate with your insurer, we will file the claim for you. If you are uninsured or your claim is denied, you will be billed.
Please have the following information available when scheduling your appointments and when attending your appointment:
- Name of insurance company
- Group number
- Plan number
- Driver’s license or government issued ID
Insurers Contracted with University Neurosurgery and LSUHSC-Shreveport
- American Life Care
- Best Care
- Blue Cross Blue Shield of Louisiana
- Key (Traditional) and First Choice PPO
- Preferred Care PPO
- Blue Cross Blue Shield of Texas
- Traditional and Point of Service
- Community Care Network
- First Health
- Health Network of America
- Health Plus
- International Paper
- Multi Plan
- State Employees Group Benefits Plan
- USA Managed Care Organization
- Vantage Health Plan, Inc.
- Willis-Knighton PHO Panels A and B
Out of Network Providers
Frequently, patients are able to obtain “out of network benefits” for non-contracted plans. If your carrier or plan does not appear on the list of contracted plans, please consult with your plan administrator or primary care provider to request out of network benefits on your behalf.